Gift Cards: Gift cards expire 1 year from the date of purchase. No refunds on gift card purchases. All prices are subject to change without notice. Gift cards should be treated as cash and are not replaceable if they are lost, misplaced or stolen.
Arrival: We request that you arrive at least 15 minutes prior to your scheduled appointment time in order to ensure you have time to complete any necessary paperwork and relax. We regret that late arrivals will receive condensed services.
Medical Conditions: If you have any type of medical condition or allergies please be sure to mention it when you are booking your appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or esthetician know of any medical concerns. Tell the esthetician if you are wearing contact lens before your facial begins.
Gratuities: Gratuity is not included in the price of the treatment. 15-20% is customary for each person who provided services, you may of course leave more or less depending on the quality of the service. It is easiest to leave the gratuity at the reception desk when you are checking out, and we provide small envelopes that you may write a note on for your therapist.
Children: While we love children we ask that you please make other arrangements for them for your time at the spa. Teens may receive services, if they are under 16 years of age a parent must be present for the duration of the treatment.
Socializing: When in the relaxation room and elsewhere in the spa, please be mindful of others. Keep conversations at a low volume.
Cell Phones: To maintain a relaxing environment and avoid annoying those around you, we ask that all cellular phones be turned off while visiting the spa.